Citibank Mega Walkin drive for Freshers from 26th April to 13th May 2016. Citibank Job openings in Mumbai for freshers as Customer Service Inbound Voice Process position. Any Graduate freshers are eligible to attend this drive. Interested Candidates may please apply on http://jobs.citi.com/ using job ID 16018980.
Citibank Mega Walkin drive for Freshers:
Company Name Citibank
Qualification Any Graduate
Experience 0 - 3 years
Job Location Mumbai
Job Role Customer Service
Industry Type Banking / Financial Services / Broking
Salary Not Disclosed
About The Company:
Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.
Job Description:
•EXCELLENT OPPORTUNITY FOR DYNAMIC, STREET SMART CANDIDATES WHO ARE KNOWLEDGEABLE AND ARTICULATE.
•MUST POSSESS VERY GOOD COMMUNICATION SKILLS
•Applicants should be open for rotational shifts
•Handle inbound calls for credit cards and render accurate customer service to Citibank customers.
•Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Responsibilities:
Ensure Customer service excellence by:
•Displaying complete onus to the customers query/problems
•Delivering service with requisite Courtesy and Accuracy
•Nil Defects (100% adherence to product and process)
•Ensuring Nil Customer complaints
•Ensuring excellent SLS scores
•Escalating/highlighting customer problem incidences
•Adherence to service and sales compliance
•Cross Selling/upselling on set products (assets and liabilities products)
•Ensuring Process efficiency by achieving set targets of call quality
Citibank Selection Process:
•Aptitude Test
•Technical Interview
•HR Interview
Document Required (Original and Photocopies):
•SSC Marksheet
•HSC/Diploma Marksheet
•Graduation & Post Graduation all years’ mark sheets
•Photo ID proof (Pan Card/ Passport / Driving License / College ID)
•2 photographs
•Resume
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Citibank Walkin Details:
Walk-in Date: 25th April to 13th May 2016
Interview Timings: 10 AM - 12 PM
Interview Venues:
Citibank,
B7 Building(North Wing),7th Floor Nirlon Knowledge Park,
Next to HUB Mall, Goregaon East, Mumbai-400063
Click here to apply online