Name: Accenture
Website: www.accenture.com
Job Details:
Education: Any Graduate
Experience: 1 - 4 Years
Job Location: Hyderabad
Walk-in On 19th to 21st April 2016 Between 10:00 PM to 03:00 PM @ Hyderabad
Job Description:
Technical Support Analyst
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware, application, or
documentation
Provide customer and technical support to customers through chat and email requests.
Independently identify, troubleshoot, document, categorize and replicate customer problems and then
escalate complex problems according to defined escalation procedures
Find response from Forums and help clients resolve their queries
Process warranty and replacement requests for products.
Retain ownership of all cases throughout the resolution process
Skills:
Minimum 24 months PC / Tech support experience support on all Google products and on OS systems
Openness to work flexible hours as required, including night shifts and holidays
Excellent email communication skills as previously demonstrated
Excellent verbal, written, and interpersonal communication skills in English
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to demonstrate customer empathy, excellent customer diplomacy skills
Ability to manage multiple tasks and priorities including good time management skills
Address customer questions in a timely manner while maintaining a level of quality in communication
that meets or exceeds written expectations
Please carry below sets of documents :
1) Education (Originals + Photocopies)
2) Experience (Previous and Current Organization)
3) Photo ID Proof, Pan Card (Original and Photocopies)
Note : Candidates already attended Interview with us in last 3 months may ignore the mail.
Venue Address
HirePro Consulting, 2nd Floor,
Vaibhav Enclave, Plot # 83,
Arunodya Colony, Landmark: Nearby Image hospital,
1-98/7/33/83, Madhapur, Hyderabad 500081.
Click here to apply online